Tag: Receptionist

Mystery Shopper – The Lawyer

Author: Simon Tucker   |   Date: 15th September 2020
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So, you’ve invested a fair amount of time, effort and money to attract visitors to your website – what now? There’s a good chance that the next step for up to 95% of those visitors is to pick up the telephone and call you.


As potential customers reach the next stage of their sales and marketing journey, have you also invested in training the person that answers the telephone to your prospective clients?


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The Million Pound Receptionist

Author: Simon Tucker   |   Date: 20th November 2019
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Applying these tips in real life is never as easy as a book or ‘guru’ will make it sound. However, if you are willing to have a go, it can soon become very natural.

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