Tag: Customer Service

The Million Pound Receptionist

Author: Simon Tucker   |   Date: 20th November 2019
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Applying these tips in real life is never as easy as a book or ‘guru’ will make it sound. However, if you are willing to have a go, it can soon become very natural.

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Would you buy a car from this woman?

Author: Simon Tucker   |   Date: 20th November 2019
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My mantra is that anyone can be a sales person. Anyone who can hold a conversation, that is. A conversation that is all about the customer…

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Consent, Montgomery & an Even Shorter Fuse

Author: Simon Tucker   |   Date: 20th November 2019
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Slowly but surely the mis-selling dental time bomb is ticking away and the Montgomery case, it’s implications upon patient consent and the right to make an autonomous decision, could increase the likelihood of a patient claiming that they were in some way mis-sold a dental treatment and in particular cosmetic treatments within dentistry.

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The Sales Process

Author: Simon Tucker   |   Date: 20th November 2019
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There are two ways to sell – Push and Pull – both work, but pull is for the long-term, relationship type selling that most businesses need.

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Price and Value

Author: Simon Tucker   |   Date: 20th November 2019
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I don’t really like paying my council tax. It slips out of my bank account on a monthly basis, so I don’t often think about it, but I also rarely think about what I get for it.

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What does your customer want?

Author: Simon Tucker   |   Date: 20th November 2019
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Frequently, practices offer of a free treatment consultation, especially those providing invisible orthodontics and implants.  Now, while it is a great ‘hook’ to offer something for free, the downside is that it has little or no value. Patients often book and then decide not to turn up, wasting your time.

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Free consultations?

Author: Simon Tucker   |   Date: 20th November 2019
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Frequently, practices offer of a free treatment consultation, especially those providing invisible orthodontics and implants.  Now, while it is a great ‘hook’ to offer something for free, the downside is that it has little or no value. Patients often book and then decide not to turn up, wasting your time.

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Why buy?

Author: Simon Tucker   |   Date: 20th November 2019
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When you can lease or rent!

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Selling; It’s just a conversation…

Author: Simon Tucker   |   Date: 20th November 2019
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Let’s look at why people buy.

There are any number of reasons why we buy things.

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The difference is the experience…

Author: Simon Tucker   |   Date: 20th November 2019
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Very few people want to buy dentistry, but what they do want to buy is the outcome or ‘feeling’ of what dentistry can give them.

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