Having spent over 30 years selling to dental practices, training dental teams and visiting hundreds of practices all over the world, I understand the difficulties practices face having to switch the mindset from thinking clinically, under the NHS, to becoming a service provider, asking patients for money.
I provide a range of sales support services for dental practice owners, working with staff to re-consider how they “treat” patients, improving the way they communicate with them as well as within the team. With better communication skills, they’ll not only deliver a better patient experience, increase conversion to sale, improve income and profitability but also create a motivated, happy dental team, comfortable with sales.
To deliver the most effective ‘sales’ training for you, I first observe what you do, as a mystery shopper and in the practice. Gathering information to build a unique training programme to suit your practice needs and that of your team. Working with you and the team to become more comfortable and effective with “sales conversation” so you increase treatment acceptance and deliver a fabulous patient experience.
I’ll provide video feedback, a full report of my findings and recommendations for immediate implementation, together with a training proposal.
Delivered either 121 or to a group, the team benefit from learning more about the best patient communication process, how to ask the right questions to prompt an improved direction of the conversation, along with sample role plays, video feedback and perfect, personalised treatment plan presentation.