Whether your team are shy of sales or just need to convert sales more easily, through a series of examples, explanations and exercises, I will turn them into confident conversationalists who, without feeling any guilt, are simply helping customers or patients buy what they want.
Rather than the conversation being awkward and pressurised, your sales team will learn how to identify an opportunity and make the buyer want to buy, rather than them having to sell.
I provide a range of sales support services; from taking on the sales role for a smaller firm or start-up to improving the efficiency and effectiveness of those selling for you. With better communication skills, they’ll not only deliver a better customer experience, increase conversion to sale, improve income and profitability but also create a motivated, happy team, comfortable with sales.
Developing a bespoke customer communication strategy that not only matches your brand values but the members of your team delivering it.Find out more
Having spent over 30 years selling to dental practices, training dental teams and visiting hundreds of practices all over the world, I understand the difficulties practices face having to switch the mindset from thinking clinically, under the NHS, to becoming a service provider, asking patients for money.
I provide a range of sales support services for dental practice owners, working with staff to re-consider how they “treat” patients, improving the way they communicate with them as well as within the team. With better communication skills, they’ll not only deliver a better patient experience, increase conversion to sale, improve income and profitability but also create a motivated, happy dental team, comfortable with sales.Find out more
Is your organisation hindered by poor lead conversion, high turnover of staff or a general lack of confidence in the skills of the team? Faced with these challenges, business can’t grow and those inefficiencies eat into productivity and profit.
Listen – Understand – Care – Help – Deliver
With Small Talks, we focus on each member of your team as an individual – enabling them to develop exceptionally simple communication skills to increase confidence, sales and inevitably – profitability.
With the right skills, your organisation will inspire confidence from your customers and deliver them an enhanced customer experience that will help you to turn more enquiries into appointments.Find out more
Being able to communicate effectively with existing and potential clients is a skill that everyone in the business needs
Are you responsible for managing a business or practice but are currently struggling to attract the right clients?
How many incoming enquiries actually turn into appointments?
As your virtual sales director, I can get you back on track and help you transform your people into a high performing team.Find out more