Blog

As a sales trainer, I regularly write and share news, tips and industry updates.  Keep up to date with what’s going on in the world of sales and please do share, like and comment on my blog, I always love hearing feedback.

Sales targets are useless…

Author: Simon Tucker   |   Tags: , , ,

Why? Because they generally drive the wrong behaviour.*

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keep In Touch

Author: Simon Tucker

Most businesspeople I meet say that their main fear or dislike of sales is being rejected, customers saying no, or of being seen as too pushy…

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Empathy

Author: Simon Tucker   |   Tags: , , ,

Empathy – Cat Edney, Dental Hygienist/Therapist

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The Million Pound Receptionist

Author: Simon Tucker   |   Tags: ,

Applying these tips in real life is never as easy as a book or ‘guru’ will make it sound. However, if you are willing to have a go, it can soon become very natural.

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Would you buy a car from this woman?

Author: Simon Tucker   |   Tags: ,

My mantra is that anyone can be a sales person. Anyone who can hold a conversation, that is. A conversation that is all about the customer…

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Consent, Montgomery & an Even Shorter Fuse

Author: Simon Tucker   |   Tags: ,

Slowly but surely the mis-selling dental time bomb is ticking away and the Montgomery case, it’s implications upon patient consent and the right to make an autonomous decision, could increase the likelihood of a patient claiming that they were in some way mis-sold a dental treatment and in particular cosmetic treatments within dentistry.

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The Sales Process

Author: Simon Tucker   |   Tags: ,

There are two ways to sell – Push and Pull – both work, but pull is for the long-term, relationship type selling that most businesses need.

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Price and Value

Author: Simon Tucker   |   Tags: ,

I don’t really like paying my council tax. It slips out of my bank account on a monthly basis, so I don’t often think about it, but I also rarely think about what I get for it.

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What does your customer want?

Author: Simon Tucker   |   Tags: ,

Frequently, practices offer of a free treatment consultation, especially those providing invisible orthodontics and implants.  Now, while it is a great ‘hook’ to offer something for free, the downside is that it has little or no value. Patients often book and then decide not to turn up, wasting your time.

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Free consultations?

Author: Simon Tucker   |   Tags: , ,

Frequently, practices offer of a free treatment consultation, especially those providing invisible orthodontics and implants.  Now, while it is a great ‘hook’ to offer something for free, the downside is that it has little or no value. Patients often book and then decide not to turn up, wasting your time.

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