Blog

As a sales trainer, I regularly write and share news, tips and industry updates.  Keep up to date with what’s going on in the world of sales and please do share, like and comment on my blog, I always love hearing feedback.

Who is in Control of Your Sales Process?

Author: Simon Tucker   |   Tags: ,

The answer to this question depends. If you are a sole trader or solopreneur – it’s you! However, if you are a company or partnership with one or more employees, then it could be one person or several.

 

The next thing to consider is – do I actually have a sales process in place?

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Mystery Shopper – The Lawyer

Author: Simon Tucker   |   Tags: , ,

So, you’ve invested a fair amount of time, effort and money to attract visitors to your website – what now? There’s a good chance that the next step for up to 95% of those visitors is to pick up the telephone and call you.

 

As potential customers reach the next stage of their sales and marketing journey, have you also invested in training the person that answers the telephone to your prospective clients?

 

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Mystery Shopper – The Commercial Property Agent

Author: Simon Tucker

This one is not actually a mystery shopper, as I was genuinely looking for a commercial property.

 

However, it seems the art of good conversation is a complete mystery to this particular agent!

 

The following is a true story, although names have been changed…

 

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Sales targets are useless…

Author: Simon Tucker   |   Tags: , , ,

Why? Because they generally drive the wrong behaviour.*

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keep In Touch

Author: Simon Tucker

Most businesspeople I meet say that their main fear or dislike of sales is being rejected, customers saying no, or of being seen as too pushy…

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Empathy

Author: Simon Tucker   |   Tags: , , ,

Empathy – Cat Edney, Dental Hygienist/Therapist

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The Million Pound Receptionist

Author: Simon Tucker   |   Tags: ,

Applying these tips in real life is never as easy as a book or ‘guru’ will make it sound. However, if you are willing to have a go, it can soon become very natural.

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Would you buy a car from this woman?

Author: Simon Tucker   |   Tags: ,

My mantra is that anyone can be a sales person. Anyone who can hold a conversation, that is. A conversation that is all about the customer…

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Consent, Montgomery & an Even Shorter Fuse

Author: Simon Tucker   |   Tags: ,

Slowly but surely the mis-selling dental time bomb is ticking away and the Montgomery case, it’s implications upon patient consent and the right to make an autonomous decision, could increase the likelihood of a patient claiming that they were in some way mis-sold a dental treatment and in particular cosmetic treatments within dentistry.

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The Sales Process

Author: Simon Tucker   |   Tags: ,

There are two ways to sell – Push and Pull – both work, but pull is for the long-term, relationship type selling that most businesses need.

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