Welcome to Profitable Conversation.

As a sales trainer I help individuals grow into exceptional communicators. Giving them the techniques, skills and confidence to convert sales leads with greater success. Simply by improving the conversation.

When you improve the dialogue, you improve sales.

“The world’s best salesperson is the buyer. We can all easily convince ourselves we need something when actually, we just want it, a lot!”
Simon Tucker

With the right approach, selling is easy. Being successful at converting sales isn’t about being a great talker, it’s about being a great listener.

As a sales trainer I help individuals grow into exceptional communicators. Giving them the techniques, skills and confidence to convert sales leads with greater success. Simply by improving the conversation.

My approach is not a one-size-fits-all; I develop sales training programmes to suit. Working with clients mid to long-term, one to one or one to a group, designing the training to suit the business, the team and each individual within it.

And with the majority of training and coaching done on the job, there’s no “downtime.” In fact, with me in “pole position” out in the field or on-site, you get a skilled sales-leader overseeing and encouraging staff to put their new techniques into practice straight away, through real-life scenarios.

How I can help

Business Coaching

Business Coaching

I provide a range of sales support services; from taking on the sales role for a smaller firm or start-up to improving the efficiency and effectiveness of those selling for you. With better communication skills, they’ll not only deliver a better customer experience, increase conversion to sale, improve income and profitability but also create a motivated, happy team, comfortable with sales.

Developing a bespoke customer communication strategy that not only matches your brand values but the members of your team delivering it.

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Dental Practice Coaching

Dental Practice Coaching

Having spent over 30 years selling to dental practices, training dental teams and visiting hundreds of practices all over the world, I understand the difficulties practices face having to switch the mindset from thinking clinically, under the NHS, to becoming a service provider, asking patients for money.

I provide a range of sales support services for dental practice owners, working with staff to re-consider how they “treat” patients, improving the way they communicate with them as well as within the team. With better communication skills, they’ll not only deliver a better patient experience, increase conversion to sale, improve income and profitability but also create a motivated, happy dental team, comfortable with sales.

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Small Talks

Small Talks

Is your organisation hindered by poor lead conversion, high turnover of staff or a general lack of confidence in the skills of the team? Faced with these challenges, business can’t grow and those inefficiencies eat into productivity and profit.

Listen – Understand – Care – Help – Deliver

With Small Talks, we focus on each member of your team as an individual – enabling them to develop exceptionally simple communication skills to increase confidence, sales and inevitably – profitability.

With the right skills, your organisation will inspire confidence from your customers and deliver them an enhanced customer experience that will help you to turn more enquiries into appointments.

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Testimonials

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“Many thanks for the drop box link and the slides. The best outcome of the day is that you take the fear out of me with regards to selling because it is just a conversation. There is nothing to worry about and we are just giving people what they want.

Thank you again for a very useful day and I look forward to trying it out and keep practicing. Hope that next year I will report a massive difference with my private uptake of treatment.

Hope you have had a good rest with chocolates and whiskey after the drive!”

Dr Sam Wong – Revive Dental, Manchester

Latest Blog Post

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Mystery Shopper – The Lawyer

Author: Simon Tucker   |   Tags: , ,

So, you’ve invested a fair amount of time, effort and money to attract visitors to your website – what now? There’s a good chance that the next step for up to 95% of those visitors is to pick up the telephone and call you.

 

As potential customers reach the next stage of their sales and marketing journey, have you also invested in training the person that answers the telephone to your prospective clients?

 

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